Terms of Service

Subject to these Terms and any applicable order form or Purchase Agreement, G3 AI grants you (the "Customer") a nonexclusive, nontransferable, revocable license for the individuals you identify ("Licensed Users") to access and use the Platform for your internal business purposes for the term of your subscription.

The license is granted to the Customer only and does not extend, by implication or otherwise, to any parent, subsidiary, affiliate, contractor, or third party without a separate written agreement. The Platform is a hosted service; G3 AI does not deliver software copies to the Customer.

You will not, and will not permit any Licensed User or third party to:

• copy, reproduce, republish, upload, transmit, or distribute the Platform or any part of it;
• modify, translate, decompile, disassemble, or reverse-engineer the Platform, or attempt to derive its source code, models, or weights;
• use any device, script, robot, or software to interfere with the operation of the Platform, probe its security, or evade rate limits;
• use the Platform to infringe, misappropriate, or otherwise violate any intellectual property, privacy, publicity, or other right;
• use the Platform in a manner that materially harms G3 AI's operations, reputation, or the safety of any person;
• use the Platform to build, train, or benchmark a competing artificial-intelligence product or service; or
• share Login Credentials outside the set of Licensed Users authorized under your subscription.

Each Licensed User must register with G3 AI, provide a valid email address, and obtain a unique username and password ("Login Credentials"). The Customer is responsible for all activity conducted under Login Credentials issued to its Licensed Users, and must maintain reasonable audit procedures to confirm compliance.

The Customer may add or remove Licensed Users at any time by written notice to G3 AI, up to the seat count in the applicable order form. Additional seats require an updated order.

The Customer will pay the fees stated in the applicable order form in U.S. dollars, without offset or deduction, on or before the due date. Fees are billed in advance on a weekly basis and entitle the Customer to Platform access for the paid week. Unless the order form provides otherwise, the standard billing cycle begins on the Effective Date and repeats every seven (7) calendar days for the duration of the Term.

Recurring ACH / card authorization. By signing an order form or entering payment details at checkout, the Customer authorizes G3 AI (and its payment processor, Stripe Payments) to initiate recurring debits from the designated U.S. bank account or payment card, on the weekly schedule described above, for the amount stated in the order form (plus any applicable taxes, late fees, or approved overage charges), until the Customer cancels this authorization by written notice to billing@g3ai.io at least three (3) business days before the next scheduled debit. Cancellation of the authorization does not terminate the Agreement or waive fees already accrued.

Failed or declined payment. If a scheduled weekly payment fails, is returned, or is declined, G3 AI will attempt to notify the Customer's billing contact and may retry the debit within three (3) business days. If the failed amount is not cured within that period, G3 AI may suspend Platform access for the unpaid week until the amount is received. Access resumes upon receipt of the outstanding weekly fee. Overdue amounts accrue interest at 1.5% per month (or the maximum permitted by law, if lower), and the Customer will reimburse G3 AI for reasonable collection costs, including returned-item and chargeback fees.

Fees are exclusive of taxes. The Customer is responsible for all sales, use, excise, value-added, and similar taxes, other than taxes on G3 AI's net income.

Unless a separate Purchase Agreement or order form provides otherwise, the initial term is one (1) year from the Effective Date and renews automatically for successive one-year renewal terms unless either party gives written notice of non-renewal at least one hundred eighty (180) days before the end of the then-current term. Weekly billing under Section 4 continues throughout each term.

Either party may terminate for a material breach that the other party fails to cure within forty-five (45) days of written notice. G3 AI may additionally terminate for non-payment that continues for more than fifteen (15) business days past due, after suspension under Section 4. Upon termination, all rights under the license end and G3 AI may disable access and cancel Login Credentials.

Sections dealing with intellectual property, restrictions, confidentiality, warranty disclaimers, limitations of liability, indemnity, and any accrued payment obligations survive termination.

"Customer Content" means the inputs, prompts, documents, media, and data the Customer or its Licensed Users submit to the Platform, and outputs specific to the Customer's account. As between the parties, Customer Content is and remains the Customer's property.

The Customer grants G3 AI a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, and display Customer Content solely to provide, secure, and support the Platform, comply with law, and produce aggregated, de-identified analytics that cannot reasonably be linked back to the Customer.

No training on Customer Content. G3 AI does not use Customer Content to train or fine-tune general-purpose models offered to other customers without the Customer's prior written consent.

G3 AI warrants, using commercially reasonable efforts and consistent with industry standards, that the Platform will not contain malware or intentionally disabling devices, and that the Platform as delivered will not infringe the copyright, patent, or trademark rights of others.

Except as expressly set out in Section 7, the Platform is provided "as is" and "as available". G3 AI disclaims all other warranties, whether express, implied, statutory, or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation.

The Platform uses artificial intelligence. Outputs may be inaccurate, incomplete, or unsuitable for a given purpose. The Customer is responsible for reviewing outputs before relying on them for medical, legal, financial, safety-critical, or high-risk decisions.

To the fullest extent permitted by law, G3 AI's total aggregate liability arising out of or in connection with these Terms and the Platform will not exceed the fees paid by the Customer to G3 AI in the twelve (12) months preceding the event giving rise to the claim. In no event will G3 AI be liable for indirect, special, incidental, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, or goodwill, even if advised of the possibility of such damages.

The limitations in this section are a material basis of the bargain and apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise.

The Customer will defend, indemnify, and hold harmless G3 AI, its affiliates, and their officers, directors, employees, and agents from and against any third-party claim arising out of or related to (a) Customer Content, (b) the Customer's or a Licensed User's use of the Platform in violation of these Terms, or (c) the Customer's violation of law.

These Terms are governed by the laws of the State of Ohio, without regard to conflict of laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Cuyahoga County, Ohio, and waive any objection to venue in those courts.

G3 AI is not liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, labor disputes, or infrastructure or network failures.

We may update these Terms from time to time. Material changes take effect thirty (30) days after we post the updated Terms or notify the Customer's primary billing contact. Continued use of the Platform after that date constitutes acceptance.

Questions or notices under these Terms may be sent to legal@g3ai.io. G3 AI, LLC is organized under the laws of the State of Ohio. 1313 Golden Gate Blvd, Cleveland, OH 44124.